RETURNS - we want you to be happy with your purchase - if there is any problem, please let us know and we will do our best to resolve it. Earrings cannot be returned once purchased.
RETURN PROCEDURE: If any item other than earrings that was purchased from us is not suitable and you wish to return it undamaged, you must notify us at firstname.lastname@example.org within 72 hours of receiving the item to obtain a return authorisation number. Please write this number on the invoice you received and return your invoice with the undamaged goods. We will refund the original cost less our shipping costs, upon receipt of the item.
PEARL RESTRINGING - For pearl necklaces handknotted on silk, the purchase price includes one free re-stringing within five years of purchase. Shipping costs however are borne by the owner of the necklace. Details are included with your purchase.